Kshitiz Paudel

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Contact Details


Auckland, New Zealand
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About Me

IT Infrastructure • Microsoft 365 • Network Support • Web Development

Building Secure, Reliable & Modern IT Environments

I am an IT professional with more than eight years of experience across IT infrastructure, Microsoft 365 administration, network support, endpoint management, digital services and web development.

My career began in Nepal's government sector, where I progressed from Computer Operator to IT Officer and Head of Information Technology. Today, I am based in Auckland, New Zealand, with full working rights and currently work as a Technical Solutions Consultant at Techify NZ Ltd.

8+
Years IT Experience
80+
Users Supported
2,000+
Government Records
NZ
Full Working Rights

What I Specialise In

01 Microsoft 365
Exchange Online, Teams, OneDrive, account administration, licensing and modern workplace support.
02 Endpoint & Security
Microsoft Intune, MFA, device configuration, security policies, patch management and secure access.
03 Network Support
LAN/WAN troubleshooting, VPN, remote connectivity, routing, switching and network support.
04 Technical Support
Windows, applications, hardware, peripherals, user access, incident resolution and user training.
05 Web & Applications
Laravel, PHP, CMS administration, websites, digital platforms and business applications.
06 Government Digital Systems
CIMS, e-BPS, management information systems, public information platforms and election data support.

Professional Experience

Technical Solutions Consultant

MAR 2026 – PRESENT
Techify NZ Ltd
Auckland, New Zealand
› Provide Microsoft 365 administration and technical support across modern workplace environments.
› Support user accounts, licensing, Exchange Online, Microsoft Teams and associated cloud services.
› Support Microsoft Intune device management, endpoint configuration, security policies and troubleshooting.
› Contribute to governance, patch management and operational improvements for secure and reliable client environments.
› Contribute to Laravel-based web and business application development, enhancement and maintenance.
Microsoft 365 Intune Exchange Online Teams Windows Laravel

IT Officer / Head of Information Technology & Information Officer

JUL 2017 – JUN 2025
Bansgadhi Municipality, Office of the Municipal Executive
Bardiya, Nepal • Government of Nepal
› Led daily IT infrastructure and digital service operations across the municipality.
› Delivered first-level technical support for more than 80 employees through onsite, phone, email and remote assistance.
› Diagnosed and resolved hardware, software, network, connectivity, printer and user-access incidents.
› Installed and maintained desktops, laptops, printers, scanners, peripherals and Windows software.
› Administered Microsoft 365 services including Exchange Online, Teams, OneDrive, mailboxes, distribution lists and licensing.
› Supported MFA, VPN, Remote Desktop and Intune-based device management.
› Monitored networks, endpoints, servers and digital platforms to maintain stable and secure services.
› Managed the municipality's official website and publication of notices, reports and public information.
› Supported government digital systems including e-BPS, management information systems and grievance platforms.
› Maintained technical documentation, incident records, asset information and operational reports.
› Served as Information Officer and as a municipal focal person for election-related voter data management and coordination.
› Trained non-technical staff in Microsoft Office, email, online systems and digital tools.

Computer Operator

JUN 2016 – JUN 2017
Area Administration Office
Bardiya, Nepal • Government of Nepal
› Operated and maintained the Citizenship Information Management System (CIMS).
› Securely processed and maintained more than 2,000 citizenship-related records.
› Maintained computer systems, databases, digital records and secure file backups.
› Provided hardware, software, printer, Microsoft Office, email and internet connectivity support.
› Prepared system logs, usage reports and incident documentation and supported backup verification.
› Trained staff in Microsoft Office, email and basic digital systems and escalated complex issues when required.
My Approach

Practical Technology. Reliable Support. Continuous Improvement.

I combine hands-on infrastructure experience with cloud administration, networking, security awareness and application development. My focus is on solving problems efficiently, maintaining dependable systems, supporting users effectively and delivering technology that creates practical value for organisations.

Kshitiz Paudel - Profile Avatar

Kshitiz Paudel

IT Systems Engineer & Microsoft 365 Professional
Kshitiz Paudel | IT Infrastructure & Microsoft 365 Professional Work Showcase

Professional Highlights

  • 8+ Years Government IT Experience
  • Head of Information Technology
  • Microsoft 365 Administration
  • Technical Support & Infrastructure Support
  • Network Support & CCNA Certified
  • Government Information Systems (CIMS, e-BPS, MIS)
  • Website & CMS Administration
  • Location: Auckland, New Zealand
  • Full New Zealand Working Rights
Download CV

Professional Journey

2016 – 2017

Computer Operator

Area Administration Office, Government of Nepal. Managed critical database systems and user logs.

2017 – 2025

IT Officer / Head of Information Technology

Bansgadhi Municipality, Bardiya, Government of Nepal. Headed IT operations supporting 80+ staff and 9 ward offices.

2025 – 2026

Relocated to Auckland, New Zealand

Moved to Auckland with Full Working Rights and integrated into the local New Zealand IT professional network.

May 2026 – Present

Technical Solutions Consultant (Contract)
TechifyNZ Ltd · Auckland, New Zealand (Hybrid)

Providing Microsoft 365 consulting, security configurations, account governance, and Intune device administration. Also developing modern business web systems using Laravel.

Office 365 Laravel Modern Workplace Device Management Office Administration

My Skills & Education

Core Competencies

Microsoft Tech
Microsoft 365 Exchange Online Teams OneDrive Intune MDM MFA & Security
Infrastructure
Active Directory Windows Server Virtualization Systems Admin
Networking
Cisco CCNA Routing & Switch VPN Tunnels Firewalls
Operating Systems
Windows 10/11 Windows Server Linux macOS
Govt Systems
CIMS e-BPS Portal MIS Systems Election IT
Web Tech
WordPress PHP HTML5 & CSS3 SQL Databases
Tech Support
Desktop Support Troubleshooting User Training Ticketing
Certifications
Cisco CCNA M365 Specialist

Credentials & Education

Bachelor in Computer Application Icon

Bachelor in Computer Application

Tribhuvan University, Nepal
Cisco Certified Network Associate (CCNA) Icon

Cisco Certified Network Associate (CCNA)

Cisco Systems (Validates Networking & Routing)
M365 & Government Systems Specialist Icon

M365 & Government Systems Specialist

CIMS Training | ArcGIS & OpenStreetMap Data Collection
Citizenship Information Management System (CIMS) Icon

Citizenship Information Management System (CIMS)

Area Administration Office (Government Systems Support)
ArcGIS 10.2.1 and OpenStreetMap Icon

ArcGIS 10.2.1 and OpenStreetMap

Geospatial mapping and GIS data collection
Data Collection and Statistical Analysis Icon

Data Collection and Statistical Analysis

Election Voter Database updating and analysis

Awesome Services for clients

Microsoft 365 Administration Icon

Microsoft 365 Administration

Expert Microsoft 365 administration, user provisioning, Exchange Online config, and Teams governance.

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IT Infrastructure & Networking Icon

IT Infrastructure & Networking

LAN/WAN support, network troubleshooting, VPN, Remote Desktop setup, and Cisco CCNA certified solutions.

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IT Service Desk & User Support Icon

IT Service Desk & User Support

Helpdesk support, user permissions management, peripherals support, and technical documentation.

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Government & Public Sector IT Icon

Government & Public Sector IT

E-governance system support, CIMS voter systems data management, and secure multi-agency compliance.

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Web Development & CMS Icon

Web Development & CMS

Supporting web and application development with Laravel and CMS platforms.

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Endpoint Security & Device Management Icon

Endpoint Security & Device Management

Microsoft Intune device management, group policies, patch management, and device security governance.

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Certifications & Work Philosophy

My Work Philosophy

IT infrastructure is more than just hardware and software; it is the vital foundation of modern organizational productivity. My approach focuses on proactive monitoring, zero-trust security architecture, and user-centric helpdesk support.

I believe in implementing strict configuration baselines and automated patch management to eliminate security loopholes before they can be exploited. Every user ticket is an opportunity to improve systems reliability and user productivity.

Professional Certifications

Cisco Certified Network Associate (CCNA)

Cisco Systems (Validates Networking & Routing)

M365 & Government Systems Specialist

CIMS Training | ArcGIS & OpenStreetMap Data Collection

Citizenship Information Management System (CIMS)

Area Administration Office (Government Systems Support)

ArcGIS 10.2.1 and OpenStreetMap

Geospatial mapping and GIS data collection

Data Collection and Statistical Analysis

Election Voter Database updating and analysis

Curriculum Vitae

Download my comprehensive CV containing a detailed overview of my 8+ years of government IT operations history, Microsoft 365 tenant support configurations, certifications, and educational credentials.

View CV Details Download PDF CV

CV Overview

Name: Kshitiz Paudel
Location: Auckland, New Zealand
Visa Status: Full New Zealand Working Rights
Target Roles: IT Infrastructure & M365 Administration, Network Support, Web Systems
Frequently Asked Questions

Got Questions? I Have Answers

I provide complete Microsoft 365 modernization services including Exchange Online administration, user support and provisioning, Teams/OneDrive collaboration setup, Intune Mobile Device Management (MDM) enrollment, and multi-factor authentication (MFA) security hardening.

I have over 8 years of extensive IT experience working within local Government administrations (Bansgadhi Municipality, Area Administration) in Nepal, managing core government record-keeping systems (CIMS, e-BPS) and municipal networking. I am currently working as a Technical Solutions Consultant in Auckland, New Zealand.

Yes, I am currently based in Auckland, New Zealand, and hold Full Working Rights (no visa sponsorship required). I am available for permanent, contract, or hybrid/remote roles.