About Me
I'm a results-driven Systems Engineer with 8+ years of experience supporting government and enterprise IT environments. I specialize in Microsoft 365 administration, infrastructure support, endpoint management, and delivering responsive technical support across complex multi-department environments.
Professional Experience:
- Technical Solutions Consultant at Techify NZ Ltd (Mar 2026 - Present): Microsoft 365 support, user provisioning, device management, security baseline configurations, and Laravel application support.
- Systems Engineer at Office of the Municipal Executive (Jul 2017 - Jun 2025): Supported 80+ staff, managed M365, Exchange, Teams, OneDrive, MFA security, VPN remote access, Intune, municipal portal CMS, and election systems data backups.
Key Expertise:
- Microsoft 365 Cloud Administration & Security
- IT Infrastructure & LAN/WAN CCNA Networking
- Endpoint Management (Intune, Group Policies, BitLocker)
- User Access Management, MFA & Identity Provisioning
- IT Service Desk Support & Detailed Technical Documentation
- Web Application & CMS Support (Laravel, MySQL)
My skill & Education
My Skill:
MICROSOFT 365 ADMINISTRATION (EXCHANGE/TEAMS/ENTRA)
95%IT INFRASTRUCTURE & LAN/WAN NETWORK TROUBLESHOOTING
90%ENDPOINT MANAGEMENT (MICROSOFT INTUNE / GPO / BITLOCKER)
90%IT HELP-DESK & WORKSPACE INCIDENT RESOLUTION
95%WEB DEVELOPMENT (LARAVEL FRAMEWORK / WEB APPLICATION SUPPORT)
80%CISCO CCNA NETWORK CONFIGURATION & SECURITY
85%
Bachelor of Computer Applications (BCA)
Tribhuvan University, Nepal (2018-2023)
Cisco Certified Network Associate (CCNA)
Cisco Systems (Validates Networking & Routing)
M365 & Government Systems Specialist
CIMS Training | ArcGIS & OpenStreetMap Data CollectionAwesome Services for clients
Microsoft 365 Administration
Expert Microsoft 365 administration, user provisioning, Exchange Online config, and Teams governance.
IT Infrastructure & Networking
LAN/WAN support, network troubleshooting, VPN, Remote Desktop setup, and Cisco CCNA certified solutions.
IT Service Desk & User Support
Helpdesk support, user permissions management, peripherals support, and technical documentation.
Government & Public Sector IT
E-governance system support, CIMS voter systems data management, and secure multi-agency compliance.
Web Development & CMS
Supporting web and application development with Laravel and CMS platforms.
Endpoint Security & Device Management
Microsoft Intune device management, group policies, patch management, and device security governance.
Certifications & Work Philosophy
My Work Philosophy
IT infrastructure is more than just hardware and software; it is the vital foundation of modern organizational productivity. My approach focuses on proactive monitoring, zero-trust security architecture, and user-centric helpdesk support.
I believe in implementing strict configuration baselines and automated patch management to eliminate security loopholes before they can be exploited. Every user ticket is an opportunity to improve systems reliability and user productivity.
Professional Certifications
Cisco Certified Network Associate (CCNA)
Cisco System Credentials | Routing & Switching, Network Protocols, VPN, Firewalls
Microsoft 365 Certified Support Specialist
Exchange Online, Microsoft Intune MDM, Entra ID (Azure AD), Teams Administration
Bachelor of Computer Applications (BCA)
Tribhuvan University | Core Computer Science Foundations & Software Engineering