Overview
Developing a grievance-redress system where citizens can submit, tag, track, and manage public utility service requests.
Problem or Operational Need
No transparent method existed for citizens to submit complaints regarding roads, waste, or utilities, leading to lost requests and slow responses.
Responsibilities
Built the portal backend and ticket routing workflow. Designed forms, status tracking, and the administrative dashboard.
Technologies or Platforms Used
- Laravel PHP Framework
- MySQL Database
- Bootstrap Frontend
- AJAX Form Submissions
Key Features
- Citizen submission forms with category tagging.
- Auto-generated ticket tracking codes.
- Ticket assignment workflows for municipal department heads.
- Real-time status updates.
Result or Benefit
Increased citizen satisfaction by enabling direct tracking of municipal repair workflows and ensuring accountability for resolution times.
Privacy Note
Complainant contact information is strictly protected. Real citizen names and addresses are omitted; only mock data was utilized during validation tests.